An article titled "What is 'app customer service' that can be used in both e-commerce and stores?" has been posted as app & o2o market information from App Capsule Lab!

In recent e-commerce site operations, "web customer service," which provides customer service tailored to each individual user, just like in a physical store, has been gaining attention.
This is what is known as one-to-one marketing.
In this article, we will explain "app customer service" from both the e-commerce and brick-and-mortar store perspectives, which uses various information such as customer attributes and location information through apps to improve customer satisfaction, encourage repeat visits, and encourage repeat purchases.

What kind of hospitality can you get from an app? Today we're introducing the official apps of the eyeglasses chain "JINS," the J.League club, and Krispy Kreme Doughnuts.
This app is known for attracting customers, but it's easy to see how it can also be a great help for customer service in stores!

For more details, please click here ♪
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