Ekiten, a store review and ranking site operated by Design One Japan Co., Ltd. (CEO: Yasuo Takabatake, TSE First Section 6048), has partnered with coco, Inc. (CEO: Shunsuke Takahashi, hereinafter referred to as coco), a CX platform for stores. Starting June 24, 2020, Ekiten store members will begin selling a Google My Business review acquisition support tool.
■Background of the collaboration
Our company operates "Ekiten," which has approximately 260,000 stores (as of February 2020) who have registered as members and posted store information, etc., and are using it to attract customers and manage their stores. In recent years, an increasing number of users are choosing stores based on reviews on Google, just like the store information and reviews on Ekiten, and acquiring reviews on Google has become an urgent issue for stores in attracting customers.
In a survey conducted by Ekiten among its store members in December 2019, 5,056 out of 5,519 stores responded to the question "Do you manage a Google My Business account?", and it turned out that more than 90% of stores are managing a Google My Business account. However, it was also found that many of these stores have issues with low numbers of views and reviews, which are not leading to customer attraction.
Meanwhile, coco, a CX platform for stores, has supported many businesses in gaining word-of-mouth reviews on Google My Business, but was seeking ways to further expand its sales channels.
We have decided to collaborate with coco, a company with a proven track record in helping customers acquire word-of-mouth reviews for Google My Business. We believe that by collaborating with coco, we will be able to achieve our mission of helping member stores attract customers and supporting small businesses, while coco will be able to expand its sales channels to our customers.
■ Overview of services provided
With this service, stores that are members of "Ekiten" can apply for "coco," a CX platform for stores provided by coco, via the "Ekiten" management screen, and the monthly usage fee will also be discounted by 10% from the regular price.
This will allow Ekiten store members to take advantage of the review acquisition tool on Google My Business at a discount. In addition, users who do not have a Google account can be encouraged to post reviews on Ekiten, allowing stores to utilize various platforms without missing out on reviews from users.
Based on our corporate mission of "Invigorating the world," we will continue to enhance the functionality and convenience of the services we provide, including the Ekiten brand.
[Overview of the Partner]
Name: Coco Co., Ltd.
Address: Navi Shibuya V 3rd Floor, 5-5 Maruyamacho, Shibuya-ku, Tokyo 150-0044
Representative Director: Shunsuke Takahashi
Main business: Development and operation of internet services, various consulting services
URL:https://thecoco.jp
[Design One Japan Overview]
Name: DesignOne Japan, Inc.
Location: 7-5-25 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Representative Director: Yasuo Takabatake
Main business: Internet media business
Capital: 648,092,000 yen
URL:https://www.designone.jp/
[Contact for media inquiries regarding this matter]
Design One Japan Co., Ltd. Service Public Relations Officer
TEL:03-6908-7820 FAX:03-6421-7463 Mail:pr@designone.jp